Ensuring a 5-Star New Patient Visit | Dental Practice Management

Dental Speaker

dental business coach

First impressions are always important in business, and dental offices are no exception. Comfort, appearance, and front-desk etiquette all play an important role in determining whether a new patient will return.

Follow these tips recommended by our dental business coach to ensure a 5-star visit aimed at boosting retention and referrals. 

Overall Patient Experience

Think about the times you have been a patient or a patron. What qualities brought you back, or turned you off?

Consider investing in amenities that help patients feel at ease. Some dental practices are adding spa-like touches such as paraffin wax, aromatherapy, and massage chairs.

Even simple additions like neck pillows, blankets, or a coffee station and water bottles can help new patients relax. The personal touches can’t be overstated in dentistry.

Prioritize Convenience

Always think about a patient’s time investment. Consider digitizing paperwork to minimize wait times and check in periodically in cases of delay.

To keep your own calendar filled and minimize no-shows, schedule next appointments chairside and send patients reminders by text, phone, and email. By showing them that both your time and theirs is important, you will create a sense of mutual respect. That goes a long way toward building loyalty and boosting your bottom line.

Office Cleanliness

Cleanliness and organization stand out. Look at your waiting area with a critical eye: Is it spotless?

This will be the first thing your new patients see, and they will make judgements based on their observations. If your bathroom is not well-maintained, visitors could get the impression that you don’t care about their well-being or are not following proper sanitization procedures. Designate team members to clean up periodically, or hire a janitorial service. 

Front Desk Etiquette

How does your front desk team respond when a new patient enters the office? Are they focused on paperwork or do they take the time to greet your patient warmly? Those first minutes of the appointment provide an opportunity to establish the beginnings of a long-term relationship.

Establishing a rapport is, of course, not limited to the front desk: Be certain that each member of your team understands their role in developing loyalty.

Patients have many options for care. By focusing on communication, comfort, and convenience, your team can make the difference between a patient returning to your office or moving on to your competitor.

With a little bit of forethought and training, your dental practice can generate more five-star reviews and create loyal patients.

For more ideas on patient communication and growing your business, contact our dental business coach today.

Theresa F. Narantic, Inc
Phone: (855) 929-2555
Url:
,

Contact Us

Dental Consultant

Dental Consultant Blog

Dental Speaker

Converting New Patient Calls during an Economic Downturn

March 23, 2020

By Beth Gaddis A lot of people are worried these days. That’s normal. The crazy stock market. Coronavirus. Travel changes. There’s a lot going on in the world. And let’s face it: that may mean fewer people will want, or...

The Pro’s Checklist to Selling A Dental Practice|Dental Consultant

December 17, 2019

As a Dental Consultant and Business Owner for over 16 years, nothing scares me more than a dental practice without a transition plan. So, when a new client informs me they have never even thought about selling their practice and...

Dental Consultant | Windows 7 is Dying––Is your practice prepared?

November 12, 2019

If you haven’t heard by now that support for Windows 7 is ending, you’ve likely been living under a rock. But, just in case that rock has sheltered you from being aware of the dangers that loom, here’s a quick...

dental_consultant_workshops_near_me
The Impact of Team Morale on Your Practice | Dental Business Consultant

February 1, 2023

You barely have time to check in with your team in a dental practice. Can you really tell how they feel about their work? Dental practices, like any healthcare organization, can be stressful and busy, but as a leader, you...

dental_consultant_near_me
The Power of Reviews – Best Dental Practice Consultant

January 15, 2023

Nowadays, people crave convenience, especially when seeking services. Consumers often look to reviews for simple guidance to help them make better decisions. 85% of consumers trust online reviews as much as recommendations from friends and family, while 73% trust local...