Infographic: 5 Ways to Conquer Patient Cancellations

Dental Speaker

Cancellations usually are not a problem this time of the year, but that doesn’t mean we shouldn’t be looking forward to the rest of the year when we know our patients’ dedication to their oral health can begin to falter.

Overcome cancellations with these 5 tips:

1. Place a huge emphasis on the VALUE of the treatment. When our patients understand the value of the care they’re receiving, they look forward to their upcoming visit and schedule before they leave the office.

2. Use a patient reminder system. Automated systems, like RevenueWell or SolutionReach, allow your practice to communicate on your patients’ preferred platforms. Phone, message, text or e-mail are all options. Every patient has a preference of how they choose to be communicated with. Sharing reminders in advance allows the patient to alter their schedule prior to their appointment time.

3. Set the standard with the words you use! Let the patient know that the doctor has “reserved time especially for them.” In fact, let’s remove cancellation from our vocabulary. If we don’t use cancellation, our patients won’t either. Take it a step further and remove, “on the books”, “on the schedule” or “in the system.” Instead, focus on creating personal relationships to earn their trust and respect.

Want the information at your fingertips? Click here for your downloadable pdf. 

4. Show concern and compassion. “I know this appointment was very important to you. What can I do to assist you in making your appointment today?” Sometimes moving the appointment slightly will allow the patient to accommodate the reason they are not able to attend.

5. Frame policy as a benefit. Share with your patient that by rescheduling appointments 24 hours in advance, you are able to offer another appointment time that fits their schedule. Reinforce the policy by thanking them for allowing you to accommodate their unique scheduling needs.

If you need additional assistance in taking control of patient no-shows, contact us today!

Email: success@speaker.dental
Phone: (855) 929-2555

Contact Us

Dental Consultant

Dental Consultant Blog

Dental Speaker

Converting New Patient Calls during an Economic Downturn

March 23, 2020

By Beth Gaddis A lot of people are worried these days. That’s normal. The crazy stock market. Coronavirus. Travel changes. There’s a lot going on in the world. And let’s face it: that may mean fewer people will want, or...

The Pro’s Checklist to Selling A Dental Practice|Dental Consultant

December 17, 2019

As a Dental Consultant and Business Owner for over 16 years, nothing scares me more than a dental practice without a transition plan. So, when a new client informs me they have never even thought about selling their practice and...

Dental Consultant | Windows 7 is Dying––Is your practice prepared?

November 12, 2019

If you haven’t heard by now that support for Windows 7 is ending, you’ve likely been living under a rock. But, just in case that rock has sheltered you from being aware of the dangers that loom, here’s a quick...

Dental Consultant
Dental Consultant | Combat Burnout to Increase Production

July 23, 2020

Have you ever felt tired, stressed, and overwhelmed to the point where it impacts your production numbers? Burnout can happen to all dentists and their teams. Yes, this includes you. Before burnout starts to significantly impact your practice, you need...

Dental Consultant
Dental Consultant | Ways to Buy Time: Boost Your Practice’s Productivity with Time-Saving Measures

July 17, 2020

Time is your most precious resource. On certain days, managing your time is not just difficult, it is downright impossible. Ask yourself about the strategies you are currently using to organize your day. What other tools could you be leveraging...